Lost or Damaged Shipments
When Shipments Arrive Damaged or Lost
Akon strives to ship materials quickly and efficiently and we choose the most reliable shipping carriers available. However, inevitably shipments will get lost or damaged by the shipping carriers. This puts both AKON and our customers in a tough situation. AKON will be burdened with substantial paperwork and product expense to get these products reshipped. Sometimes not ever receiving reimbursement from the carrier for these lost or damaged products. Our customers are then inconvenienced due to downtime or missing critical deadlines for installation. Since these issues do arise we use an industry standard procedure for getting our customers their products which have been lost or damaged.
What to do
- If you see visible damage to the packaging sign for the shipment as “damaged” with the carrier when they unload
- If your order does not ship in full, sign for as”missing items”. For instance, if you see box 1 of 4 and only have 1 box
- Notify your salesperson at AKON immediately
- AKON will then work on shipping out your items
Outside of The Continental United States
- Akon will not ship any replacement parts outside of the continental United States.
- This includes any replacement parts that are required for any reason, even if the product was defective or wrong.
- These parts will be made available for pickup or they can ship to the customer's designated export point.
Timelines For Notifications
Stock product is eligible for a refund if returned within 30 calendar days of your purchase and undamaged and restock fees may apply. Customer pays return freight and restocking fee. Custom products are non-refundable unless manufacturer defect. We must be made aware of manufacturing defect within 60 calendar days. For orders over $10k, we must be made aware of manufacturing defect or shortages within 90 calendar days. If notified after, this product will not be eligible for refund, repair or exchange. Customer will be refunded to the original payment method used during the purchase if undamaged. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
Thank you for your order!